Victoria Luxury Silk

Terms & Conditions - RETURNS - POLICY - EXCHANGE

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Victoria Luxury Silk website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.

Once full payment has been received -  Ship Within 3 to 5 Days

Shipping and Return address

Victoria Luxury Silk

860  6th Ave  S.  # 2289

Naples Florida 34102   USA

Tel: 239 588 0208

Email:   victorialuxurysilk@outlook.fr

Our return exchange policy lasts 7  days.  If  7  days have gone by since your purchase, unfortunately we can’t offer you a exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 7 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at tel: 239 588 0208 - email: victorialuxurysilk@outlook.fr Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Victoria Luxury Silk - Tel: 239 588 0208 - Email: victorialuxurysilk@outlook.fr